Help centre
Answers before you fly.
The most common questions, answered plainly. Not here? Write to Travelren — we read every email.
Before you buy
Will it work with my phone?
Most phones made since 2019 support eSIM. Phones sold in mainland China usually do not. Run the 30 second check first.
Do plans cover more than one country?
Regional plans cover groups of countries. Europe, Asia and Global let you cross borders on one eSIM. Single country plans cost less if you are going to one place.
Can I get a refund?
Yes, before you install it. Once you scan the QR code, the eSIM is tied to your device and we cannot refund it. If it is not working after install, email us first.
Installing
How do I install it?
We email you a QR code after you buy. Open Settings → Cellular on iPhone, or Settings → SIM manager on Android. Tap Add eSIM and scan. Two minutes.
When does it activate?
Most plans start when your phone first connects at your destination. A few start on install. Your plan page says which before you buy.
I lost the QR code email.
Check spam first. The email comes from hello@travelren.com. Still missing? Log in and the code is on your order page, or write to us and we will resend it.
While travelling
Can I keep my home number?
Yes. Your home SIM stays active. The travel eSIM runs as a second line for data. Your home number keeps handling calls, texts and WhatsApp.
Calls and texts on the eSIM?
Most plans are data only — use WhatsApp, FaceTime or iMessage over the data connection and keep your home number for ordinary calls. A few destinations, currently the United Kingdom, United States and Netherlands, also sell plans that include local minutes and texts. Where those exist they appear under a "Calls & SMS" tab on the destination page.
What if I run out of data?
Data stops. The plan does not auto-renew and you are never charged for overage. To carry on, buy another plan for the same destination.
Can I extend or top up a plan?
We do not sell top-ups, so an active plan cannot be extended once its data or validity runs out. Buy a second plan instead and follow the setup steps in your confirmation email. For a trip longer than 30 days it is usually simpler and cheaper to buy one longer plan up front — several regional plans, Europe among them, are sold in 90-day and 180-day versions.
Your question not here?
Say hi.
We read every email. Include your order number if you have one.
hello@travelren.com